Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:

  • Canada: 2–5 business days
  • USA: 4–6 business days
  • International: 4–7 business days






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Where can I see the tracking for my order?

Your delivery may or may not have tracking available. If tracking is available we will be sure to email you your tracking number.






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Where will my order ship from?

Toronto, Ontario






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My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at udesigntoronto@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.






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Orders

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, hit us up at udesigntoronto@gmail.com






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I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at udesigntoronto@gmail.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!






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Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at udesigntoronto@gmail.com
Read our return policy






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I never received my order, what should I do?

Please email udesigntoronto@gmail.com. You have up to a maximum of 4 weeks from the date of shipment to claim your package as lost in order to receive any sort of compensation regarding the order. Claims deemed an error on our part are covered at our expense.






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Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at udesigntoronto@gmail.com with photos of wrong/damaged
items and we’ll sort that out for you.






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Returns

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.






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Will I be charged sales tax?

For domestic orders, sales tax will be already included in the price of the item.






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