Last updated July 24, 2021

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at udesigntoronto@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

If you are not completely satisfied with your purchase for any reason, please contact us.
Please see below for more information on our return policy.

RETURNS

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. All returned items must be in new and unused condition, with all original tags and labels attached.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed

Shipments that go unclaimed are returned and you will be liable for the cost of a reshipment (if and as applicable).

Notification for EU customers:

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
  2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore we reserve rights to refuse returns at its sole discretion.

Return Process

Please contact us first for information on the return address.

Exchanges

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know at udesigntoronto@gmail.com within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund.

REFUNDS

Refunds are only offered to customers that receive the wrong items or damaged items.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow 1 to 2 weeks from the receipt of your item to process your return.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

udesigntoronto@gmail.com

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